Intelligent Work Queue — Right work, right person, right time
Your senior denial specialist shouldn't be chasing a $30 copay.
The short version
If you manage a billing team, you've had this problem: ten people, five thousand items in the queue, and no good way to know who should work on what.
This tool scores and ranks every item in the queue — denials, follow-ups, rejections, patient balances — and assigns them based on dollar impact, time sensitivity, and staff expertise. It rebalances automatically as new items come in and existing ones get resolved.
Your senior denial specialist shouldn't be chasing a $30 copay. Your newest biller shouldn't be tackling a complex payer recoup. This tool makes sure that doesn't happen.
It also gives you productivity metrics per person, per queue, per task type — so you can see who's crushing it, who needs support, and where the bottlenecks are forming before they become problems.
Features that actually move the needle
Automatic prioritization
Every queue item — denial, follow-up, rejection, patient balance — gets ranked by dollar impact, time sensitivity, and recovery probability.
Expertise-aware routing
Complex payer recoups go to specialists. Patient balance questions go to junior billers. The right work lands with the right person automatically.
Self-rebalancing queues
As items resolve and new ones arrive, the system reshuffles. No more dead time at the end of the queue or items aging out unnoticed.
Per-person productivity insight
Throughput, resolution time, and recovery rate by individual — see who's overloaded and where to coach before bottlenecks become crises.
Billing team leaders who feel like work distribution is more art than science — and want it to be more science.
The rest of the product suite
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